Blocking errors

<< Click to Display Table of Contents >>

Blocking errors

Things to remember

⇨When processing the Simulation version of the report, if a blocking error is detected, you must correct it before the Final report is generated.

⇨As soon as blocking errors are detected in the final version, the monthly report can no longer be transmitted to the CCQ. You remain responsible for transmitting the data and making the remittances to the CCQ.

⇨Error messages come directly from the CCQ and are provided in French only.

Click an error message to view details

hmtoggle_plus1401 Non-Autorisé à soumettre pour l'employeur

Explanation: The payroll service is not authorized to exchange data with the CCQ, or the CCQ number associated with the payroll file does not correspond to the number registered on the CCQ website.

Action required before generating the final report:

▪Log in to your employer account on the CCQ website to authorize Nethris as your payroll service provider. How to authorize a payroll provider to submit

▪Contact the CCQ for more information on the procedure.
hmtoggle_plus1E13 Employeur non enregistré

Explanation: The CCQ number associated with the payroll file does not match the number registered on the CCQ website.

Action required before generating the final report:

▪Register as an employer on the CCQ website.

▪Contact the CCQ for more information on the procedure.
hmtoggle_plus1E22 La période ne peut être après la période suivant la courante pour une simulation

Explanation :

▪The company's payroll calendar must comply with the monthly periods established by the CCQ.

▪The simulation report will trigger this blocking error if a payroll is processed for a future period other than the current period or the one immediately following it.

Warning This specific case (E22), it will not result in a blocking error on the final report. The payroll department will therefore be able to submit the final report along with the remittance payment to the CCQ.

Action required before generating the final report:

▪Ensure that your payroll calendar is set from Sunday to Saturday.

hmtoggle_plus1E71 Un rapport mensuel pour cette période existe déjà

Explanation:

▪Data has already been entered on the CCQ website for this monthly period;

▪More than one payroll company is associated with the same CCQ employer number (with the same or different payroll providers).

Action required:

 

To avoid this situation in the future:

Warning You must enter your employee data on the CCQ website using the monthly report CCQ Reporting and services – CCQ006 and issue your remittance payment to the CCQ yourself.

▪You must submit your monthly report and make your remittance yourself on the CCQ website.

▪Contact the CCQ for more information on the procedure.

Depending on the situation:

▪Wait for the payroll service to transmit the information to the CCQ before adding, modifying, or deleting data on the CCQ website.

▪Please check the CCQ data transmission date in the Important Dates Calendar, found under Documentation (Docum> Documentation > Reference calendars). These dates are indicated in blue.    
hmtoggle_plus1E90 Les données négatives ne sont pas acceptées par la CCQ pour le ou les employés suivants : (Nom, Prénom)

Explanation: A negative value was detected for one or more employees.

Action required before generating the final report:

▪Correct the negative data in payroll before processing the last payroll of the current month.

▪Please check the CCQ data transmission date in the Important Dates Calendar, found under Documentation (Docum> Documentation > Reference calendars). These dates are indicated in blue.    

▪Refer to Correcting blocking or non-compliant data procedure.
hmtoggle_plus1E99 Messages variables

Explanation : An unexpected error occurred.

Action required before generating the final report:

▪Please contact our customer service.  

hmtoggle_plus1ZMS_RM_BRF/027 Le total d’heures des statut(s) H ou I ne correspond pas au minimum requis pour le salarié ayant pour NAS le (xx) et pour Numéro de client salarié le (xx)

Explanation: The minimum required paid hours have not been met.

Action required before generating the final report:

▪Ensure that the total cumulative hours for the month meet or exceed the minimum required by the CCQ for employees with status H or I, and make the necessary corrections.

Warning IMPORTANT

▪Error ZMS_RM_BRF/027 is considered a blocking error as long as the minimum required hours for the month have not been met.

✓If the minimum hour requirement is met by the end of the period, the final simulation report and the actual final report will not generate this blocking error (ZMS_RM_BRF/027). The payroll department will then be able to submit the final report along with the remittance payment to the CCQ.

✓However, if the minimum required hours are not met by the end of the period, you must manually enter your employee data on the CCQ website using the CCQ Monthly Reporting and Services – CCQ006 report and handle the remittance payment to the CCQ yourself.