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<< Click to Display Table of Contents >> Viewing stop payment requests |
Access: Payroll > Tools > Stop payments
The list of stop payments includes your requests and those made by our customer service (cheques, deposits, stop cheque or stop deposit groups).
1Under Filters, use the different fields to search for a stop payment request, then click on Refresh.
Tips and tricks Data in each column can be sorted by clicking on the link corresponding to the column title. |
2Under List of stopped payments, click on the desired Stop number.
3View information in the Stop cheque or Stop deposit screen, displayed according to the stop remuneration type.
Things to remember ▪Status definition of a stop payment request. oCreated: Your stop payment request was created. oIn progress: Your stop payment request is in progress. oProcessed: Your stop payment request was processed. oRefunded: Your stop payment request was processed and a refund was issued. oNon-refundable: Your stop payment request was processed but cannot be refunded. oRefused: Your stop payment request was refused. oCancelled: Your stop payment request was cancelled. ▪If a stopped payment request was made by our service, it can only be accessed in read-only mode. The possible Reasons are: Lost, Wrong, Payroll reversal, Debit returned, AR (accounts receivable), Rejected deposit, Manual recall or List of cheques in circulation. |